VA Group: Privacy Policy

1. Introduction

This Privacy Policy describes how Allif Development SPC, a company duly incorporated in the Sultanate of Oman under commercial registration number 1563016, with its registered office at North Alkhuwair / Bousher / Muscat Governorate, P.C. 116, P.O. Box 1191 (“Company”, “we”, “us”, or “our”), collects, uses, stores, discloses, transfers, and otherwise processes personal data through the website www.vagrp.com (the “Website”), and in connection with our real estate development, marketing, reservation, sales, customer relationship management, and related business activities.

This Privacy Policy applies to personal data collected:

through the Website;

through contact, inquiry, callback, booking, reservation, registration, subscription, and similar forms;

through email, telephone, messaging applications, video calls, and offline interactions;

in connection with the sale, reservation, transfer, and administration of residential and commercial real estate units;

in connection with customer due diligence, identity verification, anti-fraud checks, AML/KYC procedures, sanctions screening, and legal or regulatory compliance.

By accessing or using the Website, or by otherwise providing personal data to us, you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

The controller responsible for the processing of your personal data is:

Allif Development SPC
Registered Office: North Alkhuwair / Bousher / Muscat Governorate, P.C. 116, P.O. Box 1191
Email: contact@vagrp.com

3. Personal Data We Collect

We may collect and process the following categories of personal data.

3.1

Personal data provided directly by you

We may collect:

full name;

title;

date of birth;

nationality;

country of residence;

residential or correspondence address;

email address;

telephone number;

passport details, national identity card details, and copies of identification documents where necessary;

visa, residency, tax, beneficial ownership, or corporate information where relevant to a transaction;

payment details and transaction-related information;

property preferences, investment interests, budget range, and purchase criteria;

reservation, booking, and purchase application details;

company information and authorized signatory information where the purchaser is a legal entity;

records of correspondence and communications with us, including inquiries, complaints, service requests, and call recordings where lawful;

any other information you choose to provide.

3.2

Personal data collected automatically

When you access or use the Website, we may automatically collect:

IP address;

browser type and version;

device type and device identifiers;

operating system;

access date and time;

browsing behavior and Website usage data;

pages viewed, clicks, session information, and navigation paths;

referring website or source;

approximate location derived from IP address;

cookie identifiers and similar online identifiers.

3.3

Personal data received from third parties

We may receive personal data from:

real estate brokers, agents, channel partners, introducers, and referral partners;

affiliated companies and group entities;

banks, payment service providers, and financial institutions;

identity verification, anti-fraud, sanctions screening, and AML/KYC service providers;

analytics, advertising, and social media providers;

publicly available registers, databases, and other lawful public sources;

legal, financial, and compliance advisors involved in a transaction.

4. Purposes of Processing

We may process personal data for the following purposes:

to operate, manage, maintain, secure, and improve the Website;

to respond to inquiries and provide information regarding our projects, units, services, pricing, and availability;

to arrange viewings, meetings, calls, and follow-up communications;

to process reservations, booking requests, purchase applications, and related documentation;

to prepare, negotiate, execute, and perform agreements relating to real estate transactions;

to conduct identity verification, customer due diligence, AML/KYC procedures, sanctions screening, anti-fraud checks, and other compliance processes;

to process payments and maintain accounting, financial, and audit records;

to liaise with banks, brokers, agents, lawyers, consultants, regulators, registries, and public authorities in connection with a transaction;

to provide customer support, after-sales services, and relationship management;

to send transactional, service, and administrative communications;

to send newsletters, promotional materials, and other marketing communications, where permitted by law or based on your consent;

to personalize content, communications, and offers;

to carry out analytics, internal reporting, research, and business planning;

to detect, prevent, investigate, and address fraud, misuse, cyber incidents, and other unlawful activity;

to establish, exercise, or defend legal rights and claims;

to comply with applicable laws, regulations, legal processes, and lawful requests from competent authorities.

5. Legal Bases for Processing

Subject to applicable law, we may process personal data on one or more of the following legal bases:

your consent;

the need to take steps at your request prior to entering into a contract;

the performance of a contract to which you are a party;

compliance with a legal or regulatory obligation;

our legitimate interests, provided that such interests are not overridden by your rights, interests, or freedoms where applicable law so requires.

Where processing is based on consent, you may withdraw your consent at any time. Any withdrawal of consent shall not affect the lawfulness of processing carried out prior to such withdrawal.

6. Requirement to Provide Personal Data

Where personal data is required for us to respond to your request, process a reservation or purchase application, conduct compliance checks, prepare transaction documents, comply with legal obligations, or complete a transaction, failure to provide such data may prevent us from providing the requested services or proceeding with the relevant transaction.

7. Cookies and Similar Technologies

We use cookies and similar technologies to ensure the proper operation of the Website, remember your preferences, analyze traffic and user behavior, improve performance, and, where permitted, support advertising and marketing activities.

Further information is set out in our Cookie Policy.

8. Disclosure of Personal Data

We may disclose personal data, on a need-to-know basis and in accordance with applicable law, to:

our affiliates and group companies;

website hosting providers, cloud providers, IT support providers, CRM providers, and communications service providers;

analytics, advertising, and digital marketing providers;

call center, sales support, customer support, and lead management providers;

real estate brokers, agents, channel partners, and introducers;

banks, payment processors, and financial institutions;

legal advisors, auditors, accountants, consultants, and insurers;

identity verification, AML/KYC, sanctions screening, and anti-fraud service providers;

contractors, subcontractors, and professional advisors engaged in connection with our projects or business operations;

public authorities, courts, regulators, law enforcement agencies, land registries, and other competent bodies where disclosure is required or permitted by law;

actual or potential investors, acquirers, successors, or counterparties in connection with a financing, restructuring, merger, acquisition, disposal, or other corporate transaction.

9. International Transfers

Due to the international nature of our operations and the locations of our service providers, business partners, and customers, personal data may be transferred to, stored in, or accessed from jurisdictions outside the Sultanate of Oman and outside your country of residence.

Where international transfers occur, we will implement appropriate measures to protect personal data in accordance with applicable legal requirements. Depending on the circumstances, such measures may include:

obtaining consent where required by law;

entering into appropriate contractual safeguards;

relying on transfer mechanisms permitted by applicable law;

transferring data where necessary for the performance of a contract or for pre-contractual steps requested by you;

transferring data where necessary for compliance with legal obligations or for the establishment, exercise, or defense of legal claims;

implementing internal technical, organizational, and governance safeguards.

10. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, including:

to manage inquiries and prospective customer relationships;

for the duration of any contractual relationship with you;

for the period necessary to complete reservation, sale, transfer, registration, and post-sale administration;

for the period required by accounting, tax, anti-money laundering, corporate, regulatory, and document retention laws and requirements;

for the duration of applicable limitation periods;

for such further period as may be necessary to resolve disputes, enforce agreements, or protect our legal interests.

When personal data is no longer required, we will delete, anonymize, or securely archive it in accordance with applicable law and our internal retention procedures.

11. Your Rights

Subject to applicable law, you may have the right to:

request information about the processing of your personal data;

request access to the personal data we hold about you;

request correction of inaccurate or incomplete personal data;

request deletion of personal data in circumstances permitted by law;

request restriction of processing in circumstances permitted by law;

object to processing in circumstances permitted by law;

withdraw consent where processing is based on consent;

request data portability, where applicable;

object to or request review of decisions based solely on automated processing, where applicable;

lodge a complaint with a competent supervisory or regulatory authority.

To exercise any of your rights, please contact us at contact@vagrp.com. We may request additional information necessary to verify your identity before responding to your request.

12. Marketing Communications

Where permitted by applicable law, or where you have provided your consent, we may send you information about our projects, units, services, events, promotions, and updates.

You may opt out of marketing communications at any time by:

clicking the unsubscribe link in a marketing email;

contacting us at contact@vagrp.com;

updating your communication preferences where available.

Opting out of marketing communications does not affect service, transactional, or legally required communications.

13. Data Security

We maintain appropriate technical and organizational measures designed to protect personal data against unauthorized or unlawful processing and against accidental loss, destruction, damage, alteration, or disclosure.

Such measures may include, as appropriate:

role-based access controls;

authentication and authorization procedures;

encryption and secure transmission methods;

system monitoring and logging;

secure hosting and backup procedures;

vendor due diligence and contractual controls;

staff confidentiality obligations and access restrictions.

While we take reasonable steps to protect personal data, no system or method of transmission over the internet can be guaranteed to be completely secure.

14. Children's Personal Data

The Website and our services are not directed to children, and we do not knowingly collect personal data from children except where such collection is lawful and appropriate authorization from a parent, guardian, or legal representative has been obtained where required.

If you believe that a child has provided personal data to us without proper authorization, please contact us so that we may take appropriate action.

15. Third-Party Websites and Services

The Website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of such third parties, and we encourage you to review their privacy notices before providing personal data to them.

16. Changes to This Privacy Policy

We may amend this Privacy Policy from time to time. Any updated version will be published on the Website with a revised “Last Updated” date. Where required by law, we will provide additional notice of material changes.

17. Contact Details

If you have any questions, concerns, or requests relating to this Privacy Policy or our processing of personal data, please contact us:

Allif Development SPC
Registered Office: North Alkhuwair / Bousher / Muscat Governorate, P.C. 116, P.O. Box 1191
Email: contact@vagrp.com